Housing Counselor Job in Bucks County

Are you a natural at managing personal finances? Do you possess in-depth knowledge of the local resources available to Bucks County residents? Are you characterized by patience and a genuine desire to assist consumers navigating financial distress? If these qualities define you, you could be the perfect fit for the role of a HUD Certified Housing Counselor at Credit Counseling Center. Join our team and make a meaningful impact on individuals and families in need.

• Job Locations: Richboro, PA, Perkasie, PA
• Reports to: Executive Director
• Positions: (1) Full Time & (1) Part Time
• Work Schedule: Monday – Friday, with occasional evenings
• Availability: As of 6/12/2023

PRIMARY FUNCTIONS

As a Housing Counselor, you will play a vital role in providing exceptional financial counseling and coaching services to our clients.  Your responsibilities will span a broad spectrum of activities, all designed to empower individuals in various crucial areas.  These include foreclosure and eviction prevention/intervention, credit building, savings accumulation, debt reduction, assisting with first-time homeownership, as well as providing comprehensive credit counseling services.   Moreover, you will also be entrusted with important administrative duties, ensuring the smooth operation of our counseling services.  By offering comprehensive support across these essential domains, you will contribute significantly to the well-being and financial stability of our clients.

RESPONSIBILITIES INCLUDE

• Conducting personalized, one-on-one housing counseling sessions with clients, covering essential topics such as eviction prevention, foreclosure prevention, pre-purchase counseling, post-purchase guidance, and financial literacy education.
• Organizing and facilitating group education workshops focused on the aforementioned subjects, ensuring the delivery of comprehensive information to a wider audience.
• Providing exceptional customer service to clients and potential clients, offering assistance, guidance, and triaging as necessary to address their housing and financial concerns.
• Undertaking outreach efforts and actively recruiting participants for housing and financial services programs, ensuring maximum accessibility and inclusivity.
• Skillfully utilizing the agency’s client management system to maintain accurate and up-to-date client files, adhering to all relevant laws and regulations set forth by the governing organizations; HUD.
• Preparing and delivering pertinent data for both internal and external reporting requirements, meeting the needs of funders and other stakeholders, and providing valuable insights into program effectiveness.

OUR IDEAL CANDIDATE

Our ideal candidate will be a dedicated and self-motivated individual who has many of the following skills and experiences, including:

• Knowledge of mortgage and home-buying processes.  
• A highly motivated self-starter with exceptional project management, facilitation, and organizational skills.
• Three to five years of experience in mortgages, financial, and/or human services.   
• An associate’s or bachelor’s degree is preferred, showcasing a commitment to continued education and professional development.  
• Excellent interpersonal skills and the ability to effectively engage with individuals and groups, functioning cohesively within a small staff team.
• The ability to adapt and thrive amidst agency growth and program development, displaying flexibility and a proactive approach to change.  
• Experience maintaining meticulous, timely, and accurate records and data files, ensuring the highest level of professionalism and compliance.
• Proficiency in computer software, particularly Microsoft Word, Excel, and PowerPoint, enabling efficient documentation, analysis, and presentation of information.
• Flexibility to work some evenings, accommodating the scheduling needs of clients and workshops.  
• Bilingual fluency in English and another language is a plus, facilitating effective communication and expanding accessibility to a broader range of clients.  
• Possession of a valid driver’s license and reliable transportation, enabling travel for agency-related requirements (with travel expenses being reimbursable), and ensuring the ability to fulfill all job responsibilities effectively.  

PRIMARY TRAINING REQUIREMENTS

• Secure and/or maintain individual Credit Counseling Certification through the National Association of Certified Credit Counselors (NACCC).
  **Complete NACCC certification within four weeks of employment start date.
• Secure and/or maintain individual U.S. Department of Housing and Urban Development (HUD) Housing Counselor Certification.
  **Complete HUD certification within three months of employment start date.

The above listed training requirements do not fully meet the standards for becoming a HUD Certified Housing Counselor.  Just like in any other professional occupation, continuing education plays a vital role in the Housing Counseling industry.  At Credit Counseling Center, we recognize the importance of ongoing training to improve skills, expand knowledge, and provide exceptional service to our clients.  We are dedicated to staying informed and up-to-date, ensuring our counselors are equipped with the latest expertise and resources.  

Compensation: Commensurate with experience.

Resumes and cover letters should be sent to paula@creditcounselingcenter.org.